Customer Services

Establishing Service

New customers must come into the office, at 601 Cherokee Street, present picture identification and sign a water service agreement. Active customers may transfer water services via telephone to a new location of residence. Certain restrictions may apply based on credit history and deposit requirements for telephone transfers. The Waterworks reserves the right to require established customers to sign a water service agreement for service activation. The customer or a representative must be in attendance at the service location for the water service turn on (if water meter was turned off). The purpose of this requirement is to protect the customer and property from water loss or damage caused by insecure plumbing. There is no additional charge if turn on is scheduled during business hours 8:00 am - 4:00 pm, Monday - Friday except holidays.

Meter Deposit Guidelines

Leavenworth Waterworks Department Regulations require meter deposits from the following:

  • Renters
  • Homeowners that have not previously had service with Leavenworth Waterworks
  • Businesses
  • Customers who have not established a satisfactory payment history. (i.e., late notices, returned checks, disconnects, outstanding bills, etc.)

Meter Deposits are not required for the following:

  • Homeowners with good credit history with Leavenworth Waterworks
  • Property Managers who have established a prompt payment history
  • Homeowners who were refunded their deposit and have maintained prompt payment

The amount of deposit required is established by the Leavenworth Waterworks Board, and is designed to cover an average billing for 2 months water consumption. Currently, the deposit for residential customers start at $70.00. Business deposits are based on their consumption requirements (fixture counts) or business of similar nature.

The Leavenworth Waterworks Department reserves the right to adjust deposits in accordance with performance records at the sole discretion of the Finance Manager and/or General Manager to protect the interests of Leavenworth Waterworks.

Refunds of Deposits:

  • Homeowner occupied dwellings - may be refunded after 12 consecutive months of timely payment history
  • Property owner occupied businesses - may be refunded after 12 consecutive months of timely payment history.

Payment Methods

For your convenience the Waterworks offers the following types of bill payment.

Online bill payment
Mail
Office Drive-up
Office Walk-in
Office Drop Boxes: Payments are removed once a day at 8:00 a.m. Monday - Friday except holidays. Please do not use drop box if account is subject to disconnection. Please use drive-up or walk-in.
Electronic Banking: The Waterworks automatically debits the customer's checking or savings account each month at no additional charge.

Click here for the electronic banking form

Payments must be made in the form of checks, cash, money order or electronic banking.

Ending Service

The Waterworks requests two days notice for terminating a service. There is no charge if the termination is done during business hours 8:00 am - 4:00 pm, Monday - Friday except holidays.

Extended Absences

Customers who will be gone from home for an extended period may elect to have the water meter shut off. This suspension of services not only stops the billing, it may reduce the risk of water loss or damage while the home is vacant. There is no charge to turn off or turn on the meter if done during normal business hours of 8:00 am - 4:00 pm Monday thru Friday except holidays. The customer, or representative, needs to be in attendance at the service location for the water service turn on. The purpose of this requirement is to protect the customer and property from water loss or damage caused by insecure plumbing. If you elect not to shut off your water meter, you should make arrangements about your monthly bill. This is especially so if the bill should become delinquent before your return.

Other Services

The Waterworks will, upon request, shut off the water meter at no charge during normal business hours if an emergency or need occurs involving the water service.